Get your money back if your item doesn't arrive. Munchiez Money Back Guarantee is free, automatic and covers your purchase price plus original shipping on all items.
If your item hasn't arrived Click here to submit refund request within a ten (10) days of delivery (or estimated delivery date if the item hasn't arrived).
Contact us if your issue is not resolved within 3 business days.
You'll hear from us within 48 hours – we'll work hard to make things right and get your money back quickly.
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, it may be eligible for return for a refund or store credit. Please see below for more information on our return policy.
For defective or damaged products, please contact us at the contact details below to arrange a refund within 10 days of receipt or request a refund.
The following items cannot be returned:
● Toy Capsules
● Gumball and candy
RETURN PROCESS
To request return an item, please email customer service at munchiezxpress@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Name, Order Number, Email Address, and Phone Number, then mail your return to the following address:
munchiezxpress.com
Returns
RMA #
17700 nw 37th ave
Miam Gardens,FL 33056
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. Refund will be calculated on the price paid for the item. If you are requesting a refund for an item that shows proof of delivery your request may be denied.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(844)-277-9915
munchiezxpress@gmail.com